Communication templates

Where: Settings → Communication templates.

Every candidate who applies gets an automatic email from you at key moments — starting with "application received." Those messages are often a candidate's first direct contact with your company, so it's worth making them sound like you rather than a default. Templates let you set the tone once and have it apply to every applicant, every job.

When to edit: before you start receiving real applications, and any time your tone, signature, or process changes. You can:

• View and edit the default template — the one that applies company-wide.
• Create job-level overrides that apply only to a specific listing — useful when one role needs a different voice or extra detail (a high-volume frontline role vs. a senior hire).
• Preview how a template will render before saving, so you catch awkward wording or a broken merge field before a candidate ever sees it.

Good to know. An override always wins for the job it's attached to; everything else falls back to the default. So you can keep one clean default and only create overrides for the handful of roles that genuinely need something different — no need to duplicate a template per job.

Humans still send the personal stuff. These templates cover the automated, transactional emails. Tailored outreach and replies are written by your team (with the Assistant drafting on request) — see Communicating with candidates.